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This application can help operators protect their subscribers from bill-shock whilst roaming and also comply with “Bill-shock” prevention legislation. This helps build loyalty which helps with customer retention and also enables opportunities for ARPU growth from subscribers previously too afraid of bill shock to use services. Sometimes also called: Roaming bill-shock prevention
This service enables enterprises to provide their customers with a less frustrating calling experience by avoiding the need to subsidize “Freephone” calls while customers are queuing and by spreading peak loads over the day, enterprises can potentially reduce call-centre operating costs.