Enables customers to divert some or all of their incoming services (voice, messages) to an alternate device. Also known as: Unconditional divert, Call forwarding
Subscribers can use this service so incoming calls (or messages for mobile) can 'follow' them from the diverted device to an alternate device - for example a business phone diverted to the subscribers personal phone in the evenings.
If the diverted device supports multiple services (e.g. a mobile supporting voice, SMS and MMS) the subscriber can specify which services will follow them to the alternate device - for example, if the alternate device is a fixed phone, then just voice will be diverted.
The subscriber can set/modify divert rules from any phone, using IVR, or via a service web-site, smart phone widget or from the diverted mobile using USSD menus.
Benefits for the Network Operator